Customer Experience consulting that doesn't stop at the slide: we design, implement and operate on SAP and Salesforce, with a layer of intelligence running through every customer process.
Eighteen years delivering customer experience on the SAP suite and Salesforce, with no layers between the people who decide and the people who build.
Official accreditation across the SAP Customer Experience suite.
We cover the full customer lifecycle on SAP Customer Experience and Salesforce. The generative-AI layer isn't a separate module: it powers each discipline from the inside.
01 How AI powers it A traceable, predictable pipeline. From lead to invoice with visibility at every stage and a forecast the board can actually use.
Predictive opportunity scoring, next-best-action generation and assisted close forecasting that learns from real history.
02 How AI powers it Omnichannel service done right: ticketing, self-service and governed SLAs on a single customer view.
Agents that resolve, classify and route; replies drafted with full case context and automatic summaries of every interaction.
03 How AI powers it Data-driven activation: live segmentation, journeys and orchestration on a unified customer data platform.
Intent-generated segments, personalised creative and copy at scale, and continuous journey optimisation.
04 How AI powers it Customer data, governed. A shared semantic layer so the business and the models speak the same language.
Natural-language queries over governed data, anomaly detection and automatic narrative for your KPIs.
05 How AI powers it Research, prototyping and interface design. The experience users notice — and the one they shouldn't have to.
Generative prototyping, research synthesis and interface variants evaluated before a line of code is written.
06 How AI powers it B2B and B2C digital commerce on Commerce Cloud, integrated end-to-end with the rest of the CX ecosystem.
Contextual recommendation, semantic catalogue search and merchandising that tunes itself to real behaviour.
We connect the models to governed customer data and put them to work: they classify, draft, decide and act — with traceability and human control where it matters.
Agents that run real tasks across your systems: they resolve cases, prepare offers and move work forward, not just chat.
Content, code and answers generated with your business context, governed by your rules and your brand.
RAG over your governed data: models answer with your information, citing the source, not with guesses.
Traceability, continuous evaluation and human-in-the-loop. AI that passes an audit, not just the proof of concept.
Four lines covering the full lifecycle. We come in where you need us and stay until it works in production.
Target architecture, domain-by-domain roadmap and operating model. The picture of where you want to be and a realistic path to get there.
End-to-end deployments on SAP CX, Salesforce and the AI stack. From design to go-live, with your team inside.
Preventive and evolutionary maintenance. The platform alive, monitored and improving — not frozen after go-live.
Models, agents and generative integrations. Where we test what isn't standard yet — and take it to production.
We work on the leading CX platforms and the AI frontier. Starting with our SAP accreditation and extending across the whole generative ecosystem.
C/4HANA · BTP · CX suite
SAP Silver Partner
Sales · Service · Marketing · Data Cloud · Agentforce
Bedrock · OpenSearch · Lambda
Copilot · Fabric · Dynamics
GPT · embeddings · Realtime API
Claude · agentic reasoning & code
Gemini · multimodal · Veo · Nano Banana
A short conversation to understand where you are and what you need. No commitment, no sales pitch.
A LibeUp specialist gets back to you — no commitment.
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